Refund Policy Welcome to the official Dragon Hunters2: Fantasy World website. Our team is committed to providing a transparent, fair, and secure experience for every player, whether you’re engaging in the action, upgrading your characters, or purchasing in-game content. This Refund Policy describes how payments, digital goods, and refund requests are handled on our platform. Please review this policy before making any purchases. 1. Digital Goods and In-Game Content All purchases of digital content—including heroes, skins, upgrades, special packs, event passes, in-game currency, and other downloadable features—are considered final and non-refundable once the transaction is completed and the items are credited to your account. Since digital goods are available immediately and may impact gameplay or player progress, they cannot be returned, exchanged, or withdrawn after delivery. 2. Accidental or Mistaken Transactions If you believe a purchase was made by accident (for example, through a misclick, duplicate order, or unintentional confirmation), please contact our support team promptly. While refunds for accidental purchases are not guaranteed, each request will be reviewed individually, taking into account: Whether the item or service has been used, claimed, or activated The amount of time that has passed since the purchase Your account’s transaction and refund history If your request is approved, you may receive a refund or in-game credit at our discretion. 3. Subscription Services and Premium Memberships If our platform offers any recurring subscriptions or premium services (such as VIP access, exclusive rewards, or special events): Subscriptions can be canceled at any time in your account settings Refunds are not provided for unused days in an active billing cycle Premium features remain accessible until the end of your current paid period after cancellation In the case of unauthorized charges or technical billing errors, contact our support team for prompt resolution. 4. Technical Issues and Missing Content If your payment was successful but you did not receive the item, feature, or pack due to technical problems or delivery failures, please contact support with: Proof of payment (such as a transaction receipt or order number) Details about the missing item or service Your player ID or account information We will investigate and either provide the missing content, offer suitable compensation, or issue a refund if necessary. 5. Unauthorized Transactions If you notice purchases made without your knowledge or consent, notify us immediately. To ensure the safety of your account, we may apply temporary restrictions while we investigate. Refunds for unauthorized payments may be approved after our review. Any abuse or repeated suspicious refund requests can result in account penalties or permanent bans. 6. Third-Party Platform Purchases If you made a purchase through an external platform (such as Google Play, Apple App Store, or other authorized distributors), their respective refund policies apply. We do not have control over refunds for transactions made outside our system—please contact the platform’s support for assistance in these cases. 7. Chargebacks and Dispute Resolution Filing a chargeback or payment dispute with your bank or payment provider before contacting us may result in: Temporary or permanent suspension of your account Loss of access to previously purchased content or features Delays in resolving your issue Most issues can be resolved promptly and fairly by contacting our support team directly. 8. Abuse Prevention and Fair Play We actively monitor all transactions for signs of fraud, refund abuse, or exploitation of payment systems. Accounts found to be abusing refund processes may face penalties such as revoked content, loss of progress, or permanent account suspension. For any questions or concerns regarding payments, missing content, or refund eligibility, please reach out to our support team through the official website. We are dedicated to ensuring your Dragon Hunters2: Fantasy World experience is secure, fair, and enjoyable. Thank you for joining the Dragon Hunters2: Fantasy World community!